Find the problem
Wi-Fi connected but no internet?
Your phone shows the Wi-Fi icon, but pages will not load. The icon only means one thing: your phone joined the network. Everything else - the router, the line to your provider, the name lookups - can still be broken. Three short checks find which one it is.
1. Open Radien and look at the status card
It shows your connection, your local address, and your router's address. If the Router row is missing, your phone never really finished joining: the problem is between your phone and the Wi-Fi itself. Rejoining the network is the usual cure, and everything below assumes the row is there.
2. Ping your router
Open Ping and tap the Router quick target - no typing needed. Most home routers reply.
- Replies come back: your Wi-Fi link is healthy. The break is somewhere past the router - continue.
- Only timeouts: the router is not answering your phone. The problem lives inside your home network: the router itself, or the link between you and it. (A few routers stay silent on purpose - if step 3 works anyway, yours is one of them.)
3. Ping 8.8.8.8
This is a plain address out on the internet, so no name lookup is involved.
- Replies come back: your line to the internet works. If pages still fail, the last suspect is name lookup - continue.
- Only timeouts, while the router replied: the break is between your router and your provider. That is the line itself, and the evidence is now specific: "my router answers, the internet does not."
4. Check name lookup
Open DNS Lookup and query any site name. If lookups fail or time out while 8.8.8.8 pings fine, the broken piece is DNS - the address book, not the road. Network Details shows which DNS servers your phone is using right now.
What you now know
One of three verdicts, each with its own owner: your Wi-Fi (yours to fix), the line (your provider's, and you can quote the evidence), or DNS (often fixed by changing the server in iOS settings). Radien cannot repair the line - but now you know exactly what to say to whoever can.
Every check on this page runs free in Radien, entirely on your iPhone.
